A family plumbing business, not a call center
Encano Plumbing and Drain Ltd is a family business owned by Ed Ferreira, based in Richmond, BC, with over 10 years of experience. The Encano team fixes heating and plumbing for homes, strata buildings and businesses across Metro Vancouver.
Why customers keep calling us back
Read our Google reviews and the same things keep coming up. Customers write that we came in early, explained the work before starting, told them the cost ahead of time and only recommended what was needed. That is not a script. It is how a family business has to work when its name is on every job, and every technician on the Encano team works the same way.
We are based in Richmond and cover the whole island plus Vancouver, Burnaby, New Westminster, Delta, Surrey and White Rock. In the cold months the calls turn to heating: hydronic boilers in townhouses, gas furnaces in detached homes. The rest of the year it is drains, hot water tanks, hidden leaks and burst pipes.
Every job starts the same way. An assessment (free in Richmond), one flat price in writing, then the work, a proper clean-up and a 1-year workmanship warranty. Ten years and over 5,000 jobs in, that routine has not changed, and about three out of four jobs now come from customers who have called us before.
We speak English, Portuguese and Spanish, and we are licensed and insured for the plumbing work we do.
Three words we hold ourselves to
- Reliable
- We show up when we say we will, and if something changes, you hear it from us first, not after you have waited all morning.
- Fast
- Phones and texts are answered 24/7. Same-day visits are available, and urgent no-heat and water calls go to the front of the line.
- Honest
- One flat price before we start. We recommend only what the job needs, and we tell you when a repair is the better deal than a replacement.
47 reviews on our Google profile, copied word for word.
Philipe BolzanGoogle review · a month ago
Awesome service. Reliable and experienced technician. Solved the problem with my toilet in 15 minutes hassle-free
Sabrynna CaGoogle review · 2 months agoexcellent 🤩 …
Onilton MacielLocal Guide · 3 months agoEddie is amazing. He is professional and quick in resolving the issues. He has very fair prices. Highly recommend!
Pam AndrewsLocal Guide · 3 months agoGreat service. Eddie is knowledgeable and informative. Arrived very quickly and did an excellent job.
Vivian WongGoogle review · 5 months agoWe had a kitchen sink emergency Sunday night and Eddy saved the day. Showed up Monday morning as promised, stayed patient through a tricky clog, and clearly knew exactly what he was doing. Price was more than fair. Highly recommend Eddy if you need a plumber you can trust. Thank you very much Eddy!
BY KGoogle review · 5 months agoReally thankful to Ed for replacing our kitchen sink and garbage disposal. The service was fast,very professional and the quality of work was excellent. Highly recommend!
John MondaniGoogle review · 6 months agoEd is great, timely, professional, friendly everything you want. Would recommend to anyone. Fair pricing and only recommends what is needed.
Luiz PortellaGoogle review · 7 months agoEddie is amazing! Great customer service and attention to details. He helped me with a leaky shower that needed a cartridge replacement and a couple of other minor repairs. 5 stars hands down. I recommend!
Eliane MirandaGoogle review · a year agoExcellent service! Ed quickly found an efficient solution to our problem without overcomplicating things. We truly appreciate his support, thank you!
Ingrid MonteiroLocal Guide · a year agoAmazing company ⭐️⭐️⭐️⭐️⭐️
The MadaFakLocal Guide · a year agoAmazing company!
alex de salesGoogle review · a year agoEd is professional, honest, and my go to plumber now.
marmotageGoogle review · a year agoEd was fantastic! He showed up on time, quickly identified the problem, and fixed it with no hassle. Very professional, friendly, and reasonably priced.
rafael francoGoogle review · a year agoI had a really good experience with this plumbing service. The team showed up on time, were friendly and professional, and paid attention to the details. They found and fixed the problem quickly, cleaned up everything after, and explained what they did in a simple way. The result was great and made me feel relaxed. I totally recommend them and would call them again if I need help!
Leonardo SbardelottoLocal Guide · a year agoCalled Ed late at night, he didn’t hesitate. Fixed the busted pipe fast and stopped a disaster. Can’t thank him enough!
Stanley LauGoogle review · a year agoEd is the best plumber ever ! Best service and company ever !
CD SincGoogle review · a year agoExcellent service. Ed found a way around a complicated problem, fixed it and explained what he was doing to me. He was friendly, courteous and professional. Thank you so much!!
rachel lemosGoogle review · a year agoEd is very experienced and very responsive, I highly recommend this company
Hirtonio AndradeLocal Guide · a year agoAmazing service! Encano Plumbing & Drainage Ltd was super fast, professional, and paid great attention to detail. From the first call to the end of the job, they were friendly, clear, and easy to deal with. They showed up on time, gave a fair quote, and the work was done really well. I’d definitely recommend them to anyone looking for a plumber they can trust. One of the best service experiences I’ve had here in Canada!
Antonio mussiGoogle review · a year agoEd provides exceptional plumbing services! He combines expertise with a consistently friendly and transparent approach. Every time I’ve needed assistance, Ed has delivered prompt, reliable solutions, often going above and beyond by offering clear, practical advice to help prevent future issues. His dedication to customer satisfaction and proactive communication truly sets him apart. Highly recommended without hesitation!
Ivan LeungGoogle review · 2 months agoGreat work. Used for commercial and personal property. Met quotes and was available to bring in other trades when necessary to complete jobs efficiently.
gustavo de almeida françaGoogle review · 2 months agoEddie is super friendly, helpful, and transparent! Always making sure his clients understand what needs to be done and how much it will cost ahead of time.
Cris ReisLocal Guide · 3 months agoMr. Eddie, as always when we need him, performs the work quickly, accurately, and with great competence. The best one!
Flavio TruzziLocal Guide · 4 months agoI can't recommend Encano Plumbing & Drain enough! They came to replace my dishwasher and immediately ran into a problem left behind by the previous installers, a metal piece that had been incorrectly fitted and was completely blocking access to remove the old unit. Rather than giving up or charging me extra to come back another day, Ed handled it on the spot, cutting through the obstruction efficiently and professionally. What really stood out was how thorough and tidy he was throughout the whole job. He kept the work area clean, and didn't leave me with a mess to deal with, which honestly isn't always a given. On top of that, he went out of his way to help me get rid of the old dishwasher, which saved me a huge headache. This is exactly the kind of tradesperson you want: calm under pressure, resourceful when things don't go to plan, and genuinely helpful beyond just the bare minimum.
Makoto TaniguchiGoogle review · 5 months agoEddie was friendly, gave me a good quote, came in early and explained the tasks prior to starting and did an excellent job. Highly recommended.
Larissa RodriguesGoogle review · 6 months agoEddie is very responsible! Best plumber in Vancouver area. I called him due to an emergency and he stopped by at the same day. I highly recommend him. 10/10
Talitha NobregaGoogle review · 6 months agoSecond time using Encano Company, and Ed was amazing once again! He’s reliable, professional, and gets the job done quickly. Really appreciate the great service highly recommend!
Celine YinGoogle review · 9 months agoVery responsive, on-time and excellent service. Ed is very professional and knowledgeable. He helped us with installation of new hot water tank, garburator, dishwasher, washers/dryers, toilets and removal of the old ones. He also handled any other plumbing concerns we’ve got. He can do them all. Would highly recommend!
Nelson JrGoogle review · a year agoThe best , better than I expected.
Karri LamGoogle review · a year agoThis is a good company 👍👍nice staff, good service, recommend! …
Robson MacielGoogle review · a year agoExcellent professionals, they resolved everything perfectly, clean, fast and hassle-free work!
Celine YinLocal Guide · a year agoExcellent workmanship, quick response time and reasonable pricing! Would highly recommend.
Ana CeciliaGoogle review · a year agoSuper reliable and professional, I wouldn’t hesitate to call Ed again.
Leonardo SbardelottoLocal Guide · a year agoAlways reliable.
Ming LauGoogle review · a year agoAmazing company to work with and Eddie is Great . If you want great a Plumbing company , choose them !!!
DezzaGoogle review · a year agoDedicated service. 10/10 recommend.
Lucas J. SantosGoogle review · a year agoEddie is an excellent professional, always committed to delivering the best service. Thank you for meeting him!
Frederico LemosGoogle review · a year agoEd is a professional who updates himself in his work area and skillfly manages the service and its challenges.
Jay TeeLocal Guide · a year agoGreat service! Eddie provided great customer service.
Trendfashions VTGoogle review · 5 years agoEddie had to re-pipe my entire house due to faulty piping. It was a major job. He advised me to install many safety features too, as well as a new shower tower. I would highly recommend him, not only is he knowledgable but pleasant and professional. You are in good hands with canada place plumbing.
Dispatched from Richmond. Across the Lower Mainland.
Our base is on Alderbridge Way in Richmond. From there we cover 15 miles (about 25 km) from Richmond: the whole island, the City of Vancouver, Burnaby, New Westminster, Delta, Surrey and White Rock.
