Plumbing and heating, Surrey · open 24/7
Plumber in Surrey, BCTwo-suite houses, one honest price
Hot water running out between the upstairs and the suite, a furnace that quit, or a slow drain? Call or text our family-run team 24/7 for a flat price.
- Open 24/7, call or text
- Flat price in writing
- 5.0 on Google, 47 reviews
How do I find a reliable plumber in Surrey, BC?
Look for a plumber who answers at any hour, explains the cause before quoting and puts a flat price in writing before touching anything. Encano Plumbing is a family-owned plumbing and heating company from Richmond that serves Surrey 24/7, including furnaces, boilers, hot water tanks, drains and hidden leaks, with a 1-year workmanship warranty on the work.
Surrey houses: a main floor, a suite and one set of pipes
Surrey’s zoning allows one secondary suite in a single family house, and a large share of houses in Newton, Fleetwood, Sullivan Heights and Panorama Ridge use it. That usually means a second kitchen, a second laundry and an extra bathroom hanging off plumbing that was sized for one household. The classic call is two families sharing one hot water tank: whoever showers second gets cold water, and the tank works harder than it was ever meant to.
When we look at a suited house, we check the whole picture: tank size against the number of fixtures, whether the suite has its own shutoff, how the laundry drains and whether one stack is carrying both kitchens. Sometimes the fix is a bigger tank or a tankless unit; sometimes it is a separate heater for the suite. You get the options and a written price for each before anything is installed.
The 1980s and 1990s boom left Poly-B in many Surrey walls
Surrey grew fast through the 1980s and 1990s, turning from a bedroom suburb into one of the largest cities in BC. Split-levels and two-storey houses went up across Guildford, Newton, Fleetwood and Bear Creek, along with the first wave of townhouse complexes. A lot of that housing was plumbed with grey polybutylene (Poly-B), which was common in BC from about 1985 to 1997 and is known for leaks at its fittings.
If your Surrey home was built in that window, it is worth knowing what is behind the drywall. We can identify Poly-B at the tank, under sinks and at the manifold, find active leaks with thermal imaging, and quote the repair in writing. Insurers often ask about Poly-B at renewal. In townhouse complexes from the same era, we also document what is inside your unit and what belongs to the common system, so the strata or the owner approves the right part of the work.
Lowland farms, upland subdivisions and a water meter that tells on leaks
Surrey sits on two very different kinds of ground. The Serpentine and Nicomekl lowlands, once tidal flats, run near sea level from Mud Bay toward Cloverdale and Newton and are held back by dykes, sea dams and pump stations. Up on the ridges in Fleetwood, Guildford and Panorama Ridge, drainage is a different story. Properties near the lowlands and on acreages along the farm roads tend to see more water around footings, sump pumps and perimeter drains in the wet months.
Surrey also buys its drinking water from Metro Vancouver, so the water is soft and gentle on fixtures. Many Surrey homes are on a water meter, and the City runs a voluntary program for older homes to switch. With a meter, a running toilet or a slab leak shows up on the bill every four months. A sudden jump in usage is often the first sign that we need to go leak hunting.
Neighborhoods we work in around Surrey
- Whalley
- City Centre
- Bridgeview
- Guildford
- Fleetwood
- Port Kells
- Newton
- Panorama Ridge
- Sullivan Heights
- Bear Creek
- Cloverdale
- Clayton Heights
What Encano does differently for Surrey homeowners
Surrey is a big city with very different houses from one block to the next. Here is how we keep jobs here clear and fair.
Suite-aware quotes
We size hot water, drains and shutoffs for the people actually living in the house, upstairs and down, and explain the options in plain words.
Flat price before work starts
You get a written, flat price before any work begins. Travel time and any after-hours cost are quoted before we drive over.
Plumbing and heating from one crew
Furnaces, boilers and water heaters are handled by the same team that does the pipes, so you are not juggling two companies for one cold, wet problem.
Three languages on the phone
Our team speaks English, Portuguese and Spanish, which helps in multi-generation and multi-family households across Surrey.
Plumbing and heating jobs we do most in Surrey
These are the calls that come up again and again across Surrey’s town centres.
- Furnace repairForced-air gas furnaces are common in Surrey houses, and many from the growth years are reaching the end of their service life. The first cold night of fall is when they show it.Furnace Repair details
- Hot water tank and tankless repair or replacementA tank shared by a main floor and a suite runs out fast and wears out early. We replace, upsize or split it so both households get enough hot water.Water Heater Repair details
- Drain cleaningTwo kitchens and two laundries on one line mean more grease and lint in the pipes. Older Newton and Guildford lots can also have tree roots in the side sewer.Drain Cleaning details
- Leak detection and repairPoly-B fittings and slab leaks hide in walls and floors. A spike on your metered water bill is a good reason to have us find the source with thermal imaging.Leak Detection & Repair details
- Emergency plumbingA burst line or a backed-up drain affects both units in a suited house at once. We take emergency calls in Surrey 24/7.Emergency Plumber details
- Boiler repairRadiant floors and boilers show up in many newer custom homes and some townhouse complexes. When one zone goes cold, we find out why.Boiler Repair details
Getting to Surrey from our Richmond base
Encano Plumbing is dispatched from Richmond. To reach Surrey we cross the Fraser on the route that suits the time of day and where you are: the Alex Fraser Bridge on Highway 91 into North Delta and on to the South Fraser Perimeter Road for Guildford, Fleetwood and Port Kells, or the George Massey Tunnel on Highway 99 toward Highway 10 for Newton, Panorama Ridge and Cloverdale.
For Whalley, Bridgeview and City Centre, the Fraser River crossing from New Westminster on the Pattullo corridor is often the most direct route. We do not promise an arrival time we cannot control. When you call, we tell you honestly when we can be there.
Outside Richmond, travel time is charged, and we quote it before we come out. If you go ahead with the work, you get a discount on that travel time.
- Highway 91 and the Alex Fraser Bridge
- Highway 99 and the George Massey Tunnel
- Highway 17 (South Fraser Perimeter Road)
- Pattullo corridor crossing from New Westminster
- Highway 10 across Newton and Cloverdale
Fall in Surrey: furnaces, sump pumps and frozen hose bibs
From October to April, Surrey gets most of its rain and runs its furnaces the hardest. That is when sump pumps in lowland homes cycle constantly and furnaces that sat idle all summer refuse to light. A tune-up before the cold catches most of that.
When an Arctic outflow pushes cold air down the Fraser Valley, exposed pipes in garages, crawl spaces and outdoor taps can freeze. Disconnect hoses, shut off and drain outside lines, and call us if a pipe splits.
Gas appliance work is done to BC code by a licensed gas fitter, with a permit pulled when the job requires one. If you smell gas, leave the home and call FortisBC at 1-800-663-9911 and 911 from outside.
Ask us anything47 reviews on our Google profile, copied word for word.
Philipe BolzanGoogle review · a month ago
Awesome service. Reliable and experienced technician. Solved the problem with my toilet in 15 minutes hassle-free
Sabrynna CaGoogle review · 2 months agoexcellent 🤩 …
Onilton MacielLocal Guide · 3 months agoEddie is amazing. He is professional and quick in resolving the issues. He has very fair prices. Highly recommend!
Pam AndrewsLocal Guide · 3 months agoGreat service. Eddie is knowledgeable and informative. Arrived very quickly and did an excellent job.
Vivian WongGoogle review · 5 months agoWe had a kitchen sink emergency Sunday night and Eddy saved the day. Showed up Monday morning as promised, stayed patient through a tricky clog, and clearly knew exactly what he was doing. Price was more than fair. Highly recommend Eddy if you need a plumber you can trust. Thank you very much Eddy!
BY KGoogle review · 5 months agoReally thankful to Ed for replacing our kitchen sink and garbage disposal. The service was fast,very professional and the quality of work was excellent. Highly recommend!
John MondaniGoogle review · 6 months agoEd is great, timely, professional, friendly everything you want. Would recommend to anyone. Fair pricing and only recommends what is needed.
Luiz PortellaGoogle review · 7 months agoEddie is amazing! Great customer service and attention to details. He helped me with a leaky shower that needed a cartridge replacement and a couple of other minor repairs. 5 stars hands down. I recommend!
Eliane MirandaGoogle review · a year agoExcellent service! Ed quickly found an efficient solution to our problem without overcomplicating things. We truly appreciate his support, thank you!
Ingrid MonteiroLocal Guide · a year agoAmazing company ⭐️⭐️⭐️⭐️⭐️
The MadaFakLocal Guide · a year agoAmazing company!
alex de salesGoogle review · a year agoEd is professional, honest, and my go to plumber now.
marmotageGoogle review · a year agoEd was fantastic! He showed up on time, quickly identified the problem, and fixed it with no hassle. Very professional, friendly, and reasonably priced.
rafael francoGoogle review · a year agoI had a really good experience with this plumbing service. The team showed up on time, were friendly and professional, and paid attention to the details. They found and fixed the problem quickly, cleaned up everything after, and explained what they did in a simple way. The result was great and made me feel relaxed. I totally recommend them and would call them again if I need help!
Leonardo SbardelottoLocal Guide · a year agoCalled Ed late at night, he didn’t hesitate. Fixed the busted pipe fast and stopped a disaster. Can’t thank him enough!
Stanley LauGoogle review · a year agoEd is the best plumber ever ! Best service and company ever !
CD SincGoogle review · a year agoExcellent service. Ed found a way around a complicated problem, fixed it and explained what he was doing to me. He was friendly, courteous and professional. Thank you so much!!
rachel lemosGoogle review · a year agoEd is very experienced and very responsive, I highly recommend this company
Hirtonio AndradeLocal Guide · a year agoAmazing service! Encano Plumbing & Drainage Ltd was super fast, professional, and paid great attention to detail. From the first call to the end of the job, they were friendly, clear, and easy to deal with. They showed up on time, gave a fair quote, and the work was done really well. I’d definitely recommend them to anyone looking for a plumber they can trust. One of the best service experiences I’ve had here in Canada!
Antonio mussiGoogle review · a year agoEd provides exceptional plumbing services! He combines expertise with a consistently friendly and transparent approach. Every time I’ve needed assistance, Ed has delivered prompt, reliable solutions, often going above and beyond by offering clear, practical advice to help prevent future issues. His dedication to customer satisfaction and proactive communication truly sets him apart. Highly recommended without hesitation!
Ivan LeungGoogle review · 2 months agoGreat work. Used for commercial and personal property. Met quotes and was available to bring in other trades when necessary to complete jobs efficiently.
gustavo de almeida françaGoogle review · 2 months agoEddie is super friendly, helpful, and transparent! Always making sure his clients understand what needs to be done and how much it will cost ahead of time.
Cris ReisLocal Guide · 3 months agoMr. Eddie, as always when we need him, performs the work quickly, accurately, and with great competence. The best one!
Flavio TruzziLocal Guide · 4 months agoI can't recommend Encano Plumbing & Drain enough! They came to replace my dishwasher and immediately ran into a problem left behind by the previous installers, a metal piece that had been incorrectly fitted and was completely blocking access to remove the old unit. Rather than giving up or charging me extra to come back another day, Ed handled it on the spot, cutting through the obstruction efficiently and professionally. What really stood out was how thorough and tidy he was throughout the whole job. He kept the work area clean, and didn't leave me with a mess to deal with, which honestly isn't always a given. On top of that, he went out of his way to help me get rid of the old dishwasher, which saved me a huge headache. This is exactly the kind of tradesperson you want: calm under pressure, resourceful when things don't go to plan, and genuinely helpful beyond just the bare minimum.
Makoto TaniguchiGoogle review · 5 months agoEddie was friendly, gave me a good quote, came in early and explained the tasks prior to starting and did an excellent job. Highly recommended.
Larissa RodriguesGoogle review · 6 months agoEddie is very responsible! Best plumber in Vancouver area. I called him due to an emergency and he stopped by at the same day. I highly recommend him. 10/10
Talitha NobregaGoogle review · 6 months agoSecond time using Encano Company, and Ed was amazing once again! He’s reliable, professional, and gets the job done quickly. Really appreciate the great service highly recommend!
Celine YinGoogle review · 9 months agoVery responsive, on-time and excellent service. Ed is very professional and knowledgeable. He helped us with installation of new hot water tank, garburator, dishwasher, washers/dryers, toilets and removal of the old ones. He also handled any other plumbing concerns we’ve got. He can do them all. Would highly recommend!
Nelson JrGoogle review · a year agoThe best , better than I expected.
Karri LamGoogle review · a year agoThis is a good company 👍👍nice staff, good service, recommend! …
Robson MacielGoogle review · a year agoExcellent professionals, they resolved everything perfectly, clean, fast and hassle-free work!
Celine YinLocal Guide · a year agoExcellent workmanship, quick response time and reasonable pricing! Would highly recommend.
Ana CeciliaGoogle review · a year agoSuper reliable and professional, I wouldn’t hesitate to call Ed again.
Leonardo SbardelottoLocal Guide · a year agoAlways reliable.
Ming LauGoogle review · a year agoAmazing company to work with and Eddie is Great . If you want great a Plumbing company , choose them !!!
DezzaGoogle review · a year agoDedicated service. 10/10 recommend.
Lucas J. SantosGoogle review · a year agoEddie is an excellent professional, always committed to delivering the best service. Thank you for meeting him!
Frederico LemosGoogle review · a year agoEd is a professional who updates himself in his work area and skillfly manages the service and its challenges.
Jay TeeLocal Guide · a year agoGreat service! Eddie provided great customer service.
Trendfashions VTGoogle review · 5 years agoEddie had to re-pipe my entire house due to faulty piping. It was a major job. He advised me to install many safety features too, as well as a new shower tower. I would highly recommend him, not only is he knowledgable but pleasant and professional. You are in good hands with canada place plumbing.
Plumbing questions from Surrey
Straight answers. If yours is not here, text it to us.
Open now · 24 hours, 7 days
Pipe burst at 2 a.m.? Call or text. We pick up.
Shut the main water valve if you can, then call or text. The Encano team answers 24/7 and tells you what happens next, including the price, before anyone touches a tool.
Get your price in Surrey
Tell us what is going on and where. We reply with next steps and a time. Outside Richmond, travel time is charged, and we quote it before we come out. If you go ahead with the work, you get a discount on that travel time.