Burnaby plumbing, any hour · open 24/7
Plumber in Burnaby, BCfrom Metrotown towers to Capitol Hill basements
Leaks between strata units, tired Poly-B, wet basements on a slope and cold furnaces. Call or text the Encano team, and you get a flat price in writing before work starts.
- Open 24/7, call or text
- Flat price in writing
- 5.0 on Google, 47 reviews
Who do I call for a plumbing problem in a Burnaby condo or house?
In a Burnaby condo, call your strata manager first if water is coming from a shared pipe or another unit, then a plumber to find the source. In a house, shut off the main and call a plumber directly. Encano Plumbing answers calls and texts 24/7 at (604) 764-2031 and gives a flat price in writing before any work starts.
Towers, strata and the question of who fixes what
Burnaby grows upward around its four town centres: Metrotown, Brentwood, Lougheed and Edmonds. Thousands of people now live in high-rise and mid-rise strata buildings there, and a plumbing problem in a tower is rarely only yours. A drip from a ceiling at Brentwood often starts two floors up, and a slow kitchen drain in a Metrotown suite can be a shared stack that the strata maintains.
Under BC strata bylaws, the pipes that serve more than one unit or run through a shared wall are usually common property, while your fixtures, faucets and the in-suite hot water tank are usually your responsibility. Every building's bylaws differ, so check yours. When we come out, we find the source, tell you plainly which side of that line it falls on, and document what we saw so your strata manager and insurer have something clear to work from.
Hills, creeks and the low ground by the Fraser
Burnaby is not flat. Capitol Hill rises to about 200 metres in the north, Burnaby Mountain tops out near 370 metres, and the South Slope falls toward the Fraser River. On a sloped lot, rain heads straight for the uphill wall of the house. When an older perimeter drain is clogged with roots or silt, that water finds the basement, and a sump or floor drain that worked fine for years suddenly cannot keep up in November.
The middle of the city drains through Still Creek into Burnaby Lake, then out the Brunette River. Low spots along Still Creek, including around Gilmore Avenue, have a long history of flooding in heavy rain. At the south end, Big Bend sits on flat Fraser floodplain behind the City's dike system. In both places a backed-up floor drain during a storm deserves a camera inspection, not just a plunger.
Burnaby houses: Poly-B, suites and older copper
Away from the towers, much of Burnaby is detached houses: from the older streets of Burnaby Heights and Capitol Hill to newer subdivisions on the slopes around Burnaby Lake, Deer Lake and the South Slope. Houses from the late 1980s and 1990s fall in the Poly-B era. Grey polybutylene supply pipe went into a large share of BC homes from roughly 1985 to 1997, it fails without warning at the fittings, and many insurers now ask about it.
Burnaby started permitting secondary suites in single family homes in 2014, and many houses now carry a family upstairs and tenants below on one water heater and one drain line. That doubles the load on a tank sized for one household. If the hot water runs out by the second shower, or the suite drain backs up into the main laundry, the setup itself is usually the issue, and we size the fix to how the house is actually used.
Neighborhoods we work in around Burnaby
- Metrotown
- Brentwood
- Lougheed
- Edmonds
- Capitol Hill
- Burnaby Heights
- Willingdon Heights
- South Slope
- Big Bend
- Highgate
- Burnaby Lake
- Deer Lake
- Sperling-Duthie
- UniverCity
How we work in Burnaby
Burnaby mixes strata towers and hillside houses, so the job is different on every call. This is what stays the same.
Strata-ready paperwork
For condo calls near Metrotown, Brentwood or Lougheed we note the source, the pipe involved and photos, so your strata manager and insurer can sort responsibility without guessing.
Find it before we open it
Thermal imaging locates leaks behind finished walls and ceilings, which matters in a concrete tower where every opening needs patching and often strata approval.
Flat price, agreed first
Travel time from Richmond is quoted before we come out, and you get a flat price in writing before work starts, whether it is a tower suite or a Capitol Hill basement. Our workmanship is covered for 1 year.
Three languages
The Encano team speaks English, Portuguese and Spanish, so you can explain the problem in the language you think in.
What Burnaby homes call us for most
These are the jobs that come up again and again across Burnaby, each with its own detail page.
- Leak detection and repairStacked strata units around Metrotown and Brentwood mean a ceiling stain often starts in a suite above. Thermal imaging finds the source before anyone opens concrete or drywall.Leak Detection & Repair details
- Emergency plumbingA burst Poly-B fitting in a 1990s house or a flooding suite at 2 a.m. cannot wait for business hours. Call or text any time.Emergency Plumber details
- Drain cleaning and camera inspectionSloped lots in Capitol Hill and the South Slope push rainwater at the foundation, and root-clogged perimeter and floor drains are a common reason basements take on water.Drain Cleaning details
- Hot water tanks and tanklessIn-suite tanks in Burnaby condos and shared tanks in houses with a basement suite both run harder than they were sized for.Water Heater Repair details
- Furnace repairPlenty of detached Burnaby houses rely on a forced-air gas furnace through the wet, cold months.Furnace Repair details
- Boiler repairSome older Burnaby houses and low-rise buildings heat with hot water boilers and radiators, which need a different kind of repair than a furnace.Boiler Repair details
Getting to Burnaby from our Richmond base
Encano Plumbing is dispatched from Alderbridge Way in Richmond. Burnaby is reached two ways: west over the Knight Street Bridge and then east along Marine Drive and Marine Way into Big Bend and the South Slope, or east on Highway 91 and across the Queensborough Bridge on Highway 91A, which lands at Marine Way next to Burnaby's eastern edge. From Marine Way, Boundary Road, Kingsway and the north-south routes lead up to Metrotown, Edmonds and the northern neighborhoods.
We do not promise arrival times, because bridge traffic changes by the hour. When you call or text, we tell you honestly when we can be there, and you decide.
Outside Richmond, travel time is charged, and we quote it before we come out. If you go ahead with the work, you get a discount on that travel time.
- Knight Street Bridge
- Marine Drive and Marine Way
- Highway 91
- Queensborough Bridge (Highway 91A)
- Boundary Road
- Kingsway
Burnaby in the wet months
From about October to April, Burnaby gets steady rain and the occasional atmospheric river. That is when clogged perimeter drains on the slopes show up as wet basement corners, and when Still Creek and the low ground near it can back up. It is also furnace and boiler season, so a heating problem tends to arrive in the same week as a drain problem.
Gas appliance work is done to BC code by a licensed gas fitter, with a permit pulled when the job requires one. If you smell gas, leave the home and call FortisBC at 1-800-663-9911 and 911 from outside.
Ask us anything47 reviews on our Google profile, copied word for word.
Philipe BolzanGoogle review · a month ago
Awesome service. Reliable and experienced technician. Solved the problem with my toilet in 15 minutes hassle-free
Sabrynna CaGoogle review · 2 months agoexcellent 🤩 …
Onilton MacielLocal Guide · 3 months agoEddie is amazing. He is professional and quick in resolving the issues. He has very fair prices. Highly recommend!
Pam AndrewsLocal Guide · 3 months agoGreat service. Eddie is knowledgeable and informative. Arrived very quickly and did an excellent job.
Vivian WongGoogle review · 5 months agoWe had a kitchen sink emergency Sunday night and Eddy saved the day. Showed up Monday morning as promised, stayed patient through a tricky clog, and clearly knew exactly what he was doing. Price was more than fair. Highly recommend Eddy if you need a plumber you can trust. Thank you very much Eddy!
BY KGoogle review · 5 months agoReally thankful to Ed for replacing our kitchen sink and garbage disposal. The service was fast,very professional and the quality of work was excellent. Highly recommend!
John MondaniGoogle review · 6 months agoEd is great, timely, professional, friendly everything you want. Would recommend to anyone. Fair pricing and only recommends what is needed.
Luiz PortellaGoogle review · 7 months agoEddie is amazing! Great customer service and attention to details. He helped me with a leaky shower that needed a cartridge replacement and a couple of other minor repairs. 5 stars hands down. I recommend!
Eliane MirandaGoogle review · a year agoExcellent service! Ed quickly found an efficient solution to our problem without overcomplicating things. We truly appreciate his support, thank you!
Ingrid MonteiroLocal Guide · a year agoAmazing company ⭐️⭐️⭐️⭐️⭐️
The MadaFakLocal Guide · a year agoAmazing company!
alex de salesGoogle review · a year agoEd is professional, honest, and my go to plumber now.
marmotageGoogle review · a year agoEd was fantastic! He showed up on time, quickly identified the problem, and fixed it with no hassle. Very professional, friendly, and reasonably priced.
rafael francoGoogle review · a year agoI had a really good experience with this plumbing service. The team showed up on time, were friendly and professional, and paid attention to the details. They found and fixed the problem quickly, cleaned up everything after, and explained what they did in a simple way. The result was great and made me feel relaxed. I totally recommend them and would call them again if I need help!
Leonardo SbardelottoLocal Guide · a year agoCalled Ed late at night, he didn’t hesitate. Fixed the busted pipe fast and stopped a disaster. Can’t thank him enough!
Stanley LauGoogle review · a year agoEd is the best plumber ever ! Best service and company ever !
CD SincGoogle review · a year agoExcellent service. Ed found a way around a complicated problem, fixed it and explained what he was doing to me. He was friendly, courteous and professional. Thank you so much!!
rachel lemosGoogle review · a year agoEd is very experienced and very responsive, I highly recommend this company
Hirtonio AndradeLocal Guide · a year agoAmazing service! Encano Plumbing & Drainage Ltd was super fast, professional, and paid great attention to detail. From the first call to the end of the job, they were friendly, clear, and easy to deal with. They showed up on time, gave a fair quote, and the work was done really well. I’d definitely recommend them to anyone looking for a plumber they can trust. One of the best service experiences I’ve had here in Canada!
Antonio mussiGoogle review · a year agoEd provides exceptional plumbing services! He combines expertise with a consistently friendly and transparent approach. Every time I’ve needed assistance, Ed has delivered prompt, reliable solutions, often going above and beyond by offering clear, practical advice to help prevent future issues. His dedication to customer satisfaction and proactive communication truly sets him apart. Highly recommended without hesitation!
Ivan LeungGoogle review · 2 months agoGreat work. Used for commercial and personal property. Met quotes and was available to bring in other trades when necessary to complete jobs efficiently.
gustavo de almeida françaGoogle review · 2 months agoEddie is super friendly, helpful, and transparent! Always making sure his clients understand what needs to be done and how much it will cost ahead of time.
Cris ReisLocal Guide · 3 months agoMr. Eddie, as always when we need him, performs the work quickly, accurately, and with great competence. The best one!
Flavio TruzziLocal Guide · 4 months agoI can't recommend Encano Plumbing & Drain enough! They came to replace my dishwasher and immediately ran into a problem left behind by the previous installers, a metal piece that had been incorrectly fitted and was completely blocking access to remove the old unit. Rather than giving up or charging me extra to come back another day, Ed handled it on the spot, cutting through the obstruction efficiently and professionally. What really stood out was how thorough and tidy he was throughout the whole job. He kept the work area clean, and didn't leave me with a mess to deal with, which honestly isn't always a given. On top of that, he went out of his way to help me get rid of the old dishwasher, which saved me a huge headache. This is exactly the kind of tradesperson you want: calm under pressure, resourceful when things don't go to plan, and genuinely helpful beyond just the bare minimum.
Makoto TaniguchiGoogle review · 5 months agoEddie was friendly, gave me a good quote, came in early and explained the tasks prior to starting and did an excellent job. Highly recommended.
Larissa RodriguesGoogle review · 6 months agoEddie is very responsible! Best plumber in Vancouver area. I called him due to an emergency and he stopped by at the same day. I highly recommend him. 10/10
Talitha NobregaGoogle review · 6 months agoSecond time using Encano Company, and Ed was amazing once again! He’s reliable, professional, and gets the job done quickly. Really appreciate the great service highly recommend!
Celine YinGoogle review · 9 months agoVery responsive, on-time and excellent service. Ed is very professional and knowledgeable. He helped us with installation of new hot water tank, garburator, dishwasher, washers/dryers, toilets and removal of the old ones. He also handled any other plumbing concerns we’ve got. He can do them all. Would highly recommend!
Nelson JrGoogle review · a year agoThe best , better than I expected.
Karri LamGoogle review · a year agoThis is a good company 👍👍nice staff, good service, recommend! …
Robson MacielGoogle review · a year agoExcellent professionals, they resolved everything perfectly, clean, fast and hassle-free work!
Celine YinLocal Guide · a year agoExcellent workmanship, quick response time and reasonable pricing! Would highly recommend.
Ana CeciliaGoogle review · a year agoSuper reliable and professional, I wouldn’t hesitate to call Ed again.
Leonardo SbardelottoLocal Guide · a year agoAlways reliable.
Ming LauGoogle review · a year agoAmazing company to work with and Eddie is Great . If you want great a Plumbing company , choose them !!!
DezzaGoogle review · a year agoDedicated service. 10/10 recommend.
Lucas J. SantosGoogle review · a year agoEddie is an excellent professional, always committed to delivering the best service. Thank you for meeting him!
Frederico LemosGoogle review · a year agoEd is a professional who updates himself in his work area and skillfly manages the service and its challenges.
Jay TeeLocal Guide · a year agoGreat service! Eddie provided great customer service.
Trendfashions VTGoogle review · 5 years agoEddie had to re-pipe my entire house due to faulty piping. It was a major job. He advised me to install many safety features too, as well as a new shower tower. I would highly recommend him, not only is he knowledgable but pleasant and professional. You are in good hands with canada place plumbing.
Plumbing questions from Burnaby
Straight answers. If yours is not here, text it to us.
Open now · 24 hours, 7 days
Pipe burst at 2 a.m.? Call or text. We pick up.
Shut the main water valve if you can, then call or text. The Encano team answers 24/7 and tells you what happens next, including the price, before anyone touches a tool.
Get your price in Burnaby
Tell us what is going on and where. We reply with next steps and a time. Outside Richmond, travel time is charged, and we quote it before we come out. If you go ahead with the work, you get a discount on that travel time.